Call Waiting times
It has been highlighted to us that patients are finding it increasingly difficult to get through to us on the phone. Here is a bit about why call waiting times are long and what we are doing to reduce it.
Our Reception Team are working tirelessly to answer as quickly as they can as well as completing all their other daily duties which include processing prescription requests, answering emails, scanning clinical documents, tasks from GPs, stocking clinical rooms, chaperoning, maintaining cleaning rota of high touch surfaces are among a few.
Why does it take so long to get through on the phone?
- Reduced staffing - We have had to close one site and had most of our Reception team working from the Grange and at home. At times we have had half the usual number of reception staff.
- Prescriptions requests and queries - Since the start of the pandemic we have been taking prescription requests by phone to reduce footfall in the surgery. This has had a dramatic impact on the volume of calls received on a daily basis.
- The team are answering an average of 1300 calls per day. This can be as many as 1900 on a Monday.
What is the surgery doing about this?
We now have a full reception team back and we are re-opening Ashfield Medical Centre Monday 21st September.
From 21st September we will no longer be taking prescription requests by phone. You can order online or post through the post box at Ashfield or the prescription box in the foyer at the Grange.
What can I do to help?
- Use our online portal for queries and non urgent medical advice. The GP may be able to help without seeing you in person (You can even send a picture) You will receive a response the same day if your query is submitted by 1pm. Go to https://wsp.psf-live.co.uk/7191/#/portal
- Register for online services to order your repeat prescriptions.
We hope that these measures will ease the numbers of calls in the coming weeks but in the meantime please bear with us.
Online Consultations Update
We have done our first week of online GP consultations and had some brilliant feedback from patients about the service.
Our average response time for queries before 12pm has been 30 minutes
Patients have been able to obtain treatment and advice without coming to the surgery
We have found that patients who consult online but still need to be seen in person by a GP take less time to be seen due the detailed information given online
Keeping in touch
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We now on Facebook, Twitter and Instagram where you can keep up to date with important practice information, public health information and local services.
We are celebrating International Nurses Day!
Our Nusring Team is such an important part of our practice and their work makes a huge difference to the lives of our patients. The team is made up of an Advanced Nurse Practitioner, Practice nurses and Healthcare assistants. Their work involves managing chronic diseases, blood tests, NHS health checks, ECGs, ear syringing, cervical screening, wound care and much more.
Here are a few words from our lovely Nurses.
Natalie, Practice Nurse
"My role as a Practice Nurse allows me to build strong clinical relationships with my patient's."
Louise, Healthcare Assistant
"I enjoy being a part of the nursing team as I want to make a difference to the health and well-being of our patients. I feel I can brighten up their day."
Extended Access appointments - Seacroft Hospital and St Georges Minor Injuries Unit
To access a routine GP appointment during the out of hours period, Monday to Friday 6.30 - 8.00pm, Saturdays 8 and to 2pm and Sundays 8am to midday, please call 0113 206 2049. Outside of these hours, please contact Ashfield Medical Centre to book.