Noticeboard

Training 

Please note that we are closed from 12pm 13/10/2020 for staff training.

Corona Virus

Staying safe when you need medical care from GP practice
 
  • Do not come in to the surgery for routine care if you have any symptoms of Covid-19 (Cough, high temperature, loss of smell or taste)
  • If you need any medical help or advice contact us by phone and a GP will triage your request. 
If your GP decides that a face to face assessment is necessary, they will book an appointment for you to be seen by the duty doctor in the afternoon. Here is some important information about your visit to help keep you and our staff safe.
  • Come in at your appointment time, not before. This is to minimise the amount of time spent in the surgery and avoid having more than 1 person in the waiting room at a time.
  • Please come to your appointment alone unless you are accompanying a child or vulnerable adult.
  • Stand in the area marked out in the waiting area and let the receptionist know you have an appointment.
  • Please wear a face covering or mask to your appointment. This needs to be well fitted and covering both your mouth and nose. 
  • We have a hand sanitiser in the waiting room, please use this before going through to the consulting room.
  • The GP or Nurse you see will be wearing full PPE this means a mask, apron, gloves and visor

Please read this important communication from the Government about social distancing

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

https://www.gov.uk/find-coronavirus-support

Please be aware that our Ashfield site is temporarily closed due to the Covid-19 out break. All requests for appointments will be put on a telephone triage list where a GP or Nurse will call you back.

Click here for more information.

Changes to repeat prescriptions from 31st January 2020

From 31st January Pharmacies will no longer be able to order repeat prescriptions on your behalf. 

Click here to find out more.

New Opening Hours

Opening Hours

PPG Meeting

We have held our first PPG after relaunching the group this summer. Thanks to those PPG members who attended. We had some really good ideas to improve communication and recruit more PPG members to ensure that we have a diverse group that represents the practice population.  To see the minutes from the meeting click here.

Online Consultations Update 

We have done our first week of online GP consultations and had some brilliant feedback from patients about the service.

Our average response time for queries before 12pm has been 30 minutes

Patients have been able to obtain treatment and advice without coming to the surgery

We have found that patients who consult online but still need to be seen in person by a GP take less time to be seen due the detailed information given online

Keeping in touch.......

Our Summer News letter is available here, in the Surgery or on our

Facebook page

Measles Outbreak

Please be aware that there have been confirmed cases of measles in the area. For advice on vaccinations or symptoms click the links below. If you are unsure and want further advice please contact the surgery.

https://www.nhs.uk/conditions/vaccinations/measles-outbreak-advice/

https://www.nhs.uk/conditions/measles/


Extended Access appointments - Seacroft Hospital and St Georges Minor Injuries Unit

To access a routine GP appointment during the out of hours period, Monday to Friday 6.30 - 8.00pm, Saturdays 8 and to 2pm and Sundays 8am to midday, please call 0113 206 2049.  Outside of these hours, please contact Ashfield Medical Centre to book.   

Clinical pharmacist

We now have a clinical pharmacist working at the practice.  As a specialist in medicine, you can see her if you have medication related problems to discuss rather than seeing a GP.  As at reception.  

 

Latest News

Call Waiting times

It has been highlighted to us that patients are finding it increasingly difficult to get through to us on the phone. Here is a bit about why call waiting times are long and what we are doing to reduce it.

Our Reception Team are working tirelessly to answer as quickly as they can as well as completing all their other daily duties which include processing prescription requests, answering emails, scanning clinical documents, tasks from GPs, stocking clinical rooms, chaperoning, maintaining cleaning rota of high touch surfaces are among a few.  

Why does it take so long to get through on the phone?

  • Reduced staffing - We have had to close one site and had most of our Reception team working from the Grange and at home. At times we have had half the usual number of reception staff.
  • Prescriptions requests and queries - Since the start of the pandemic we have been taking prescription requests by phone to reduce footfall in the surgery. This has had a dramatic impact on the volume of calls received on a daily basis.
  • The team are answering an average of 1300 calls per day. This can be as many as 1900 on a Monday. 

What is the surgery doing about this?

  • We now have a full reception team back and we are re-opening Ashfield Medical Centre Monday 21st September.

  • From 21st September we will no longer be taking prescription requests by phone. You can order online or post through the post box at Ashfield or the prescription box in the foyer at the Grange.

What can I do to help?

  • Use our online portal for queries and non urgent medical advice. The GP may be able to help without seeing you in person (You can even send a picture) You will receive a response the same day if your query is submitted by 1pm.  Go to https://wsp.psf-live.co.uk/7191/#/portal
  • Register for online services to order your repeat prescriptions.

We hope that these measures will ease the numbers of calls in the coming weeks but in the meantime please bear with us.

Online Consultations Update 

We have done our first week of online GP consultations and had some brilliant feedback from patients about the service.

Our average response time for queries before 12pm has been 30 minutes

Patients have been able to obtain treatment and advice without coming to the surgery

We have found that patients who consult online but still need to be seen in person by a GP take less time to be seen due the detailed information given online


Keeping in touch

Find us on Instagram

We now on Facebook, Twitter and Instagram where you can keep up to date with important practice information, public health information and local services.


Measles Outbreak 


Please be aware that there have been confirmed cases of measles in the area.

https://www.nhs.uk/conditions/vaccinations/measles-outbreak-advice/

https://www.nhs.uk/conditions/measles/

measles

 


We are celebrating International Nurses Day!


Our Nusring Team is such an important part of our practice and their work makes a huge difference to the lives of our patients. The team is made up of an Advanced Nurse Practitioner, Practice nurses and Healthcare assistants. Their work involves managing chronic diseases, blood tests, NHS health checks, ECGs, ear syringing, cervical screening, wound care and much more.

Here are a few words from our lovely Nurses.

Natalie, Practice Nurse
"My role as a Practice Nurse allows me to build strong clinical relationships with my patient's."

Louise, Healthcare Assistant
"I enjoy being a part of the nursing team as I want to make a difference to the health and well-being of our patients. I feel I can brighten up their day."

 

int nurse

Extended Access appointments - Seacroft Hospital and St Georges Minor Injuries Unit

To access a routine GP appointment during the out of hours period, Monday to Friday 6.30 - 8.00pm, Saturdays 8 and to 2pm and Sundays 8am to midday, please call 0113 206 2049.  Outside of these hours, please contact Ashfield Medical Centre to book. 

 

 

 
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