The practice is keen to use technology to benefit patient care and the practice. We have good experience helping to develop our clinical system EMIS Web working with the developer. We have undertaken research around using technology to support self care, and for loneliness.
Patients are able to access aspects of their notes online and can view results, request appointments and repeat medication via an online portal linked from this website. There is a phone app which can also be used for this. We are working to enhance this service while ensuring patient confidentiality is maintained and practice workflows benefit to enable us to provide an enhanced service.
Technology is used in the practices with automated blood pressure machines for patients to use, self check in options and we are exploring how this might be widened. Future services are likely to include clinical triage systems through our website to allow patients to access help and advice 24/7 to either self care or seek the most appropriate help first time. We also are exploring how we may work with patients own technology such as fitness trackers to enhance the support we can provide.
We are aware for some people they find technology intimidating or prefer not to use it and we ensure this does not impact on the care they receive allowing check in with reception, telephone and face to face access with staff and some appointments not available to book online to ensure all have an equal opportunity to be seen.